Ben-DutkaEarlier this month, the PlayStation Network was down for a good 24 hours.
That may not seem like much but people don't like it when their service disappears, and Sony issued an apology .
They said they'd offer an extension for PlayStation Plus subscribers, as well as members of other programs like PlayStation Now. Well, the company has been good to their word, as they're sending out the one-day Plus extensions today. This email has been received by lots of gamers and it includes a unique code for an extension credit, which must be redeemed by March 31, 2016 at 11:59 p.m. PST. The extension will be automatically applied to your existing membership; for you to be eligible, you had to have an existing Plus subscription on the date of the problem (January 4).
There was also a brief message: "Thanks for your patience during the service interruption." This email is just for Plus; we don't know when PlayStation Now members will receive their extension, but it'll probably be soon.
I appreciate that you don't have to redeem it right away necessarily. Good move.
I should add I received my PSNOW subscription extension prior to my PSPLUS extension. So it should be within the same time frame.
It's down for a day, so they give us a day credit…sounds like the LEAST they could do. Of course, you don't just GET the extra day – you have to take positive action to get the credit, and you know they're betting a lot of people won't bother.
I'd be happier if either the day credit was automatic and required no user interaction, or if it was a two-day credit to "make up" for the loss of service and the extra work. I know that may be a dangerous precedent they don't want to set, but it would feel more like a real apology and less like covering their legal backside.
Oh, and let me add…THANKS for this article! I got the email yesterday, apparently, but didn't notice it until I went looking for it after reading the article here.
As I said, I expect they're hoping a lot of people won't bother, and they won't "lose" so much (though even at $10/month, a day is 33cents – less than that at $50/year).