The PlayStation Network has returned along with a robust welcome back program , and according to a recent poll , the majority of Sony fans plan to remain faithful.

But despite the PSN's resurrection and Sony boss Kaz Hirai's state-of-the-union-like speech, there are bound to be some bitter consumers out there. So how many actually abandoned Sony after this ordeal? Well, according to what Hirai told the Wall Street Journal , only a "very small percentage" of users have canceled their Network accounts. At the same time, he clarified that it's still too early to draw any conclusions based on such early results.

Hirai went further to talk about the PSN's improved security, saying his company has "done everything possible and reasonable to make sure [the] system is secure from attack." As for how Hirai handled the situation, CEO Sir Howard Stringer had this to say:

"If anything happened in this period that was positive, Kaz demonstrated coolness and leadership and reliability absent of disagreement and dissidence that was very impressive."

As for how much time it took, Stringer said Hirai brought the PSN back "faster than anyone else could." And as always, we have the warning that no system is 100% secure but that's a lesson all adults of the world should already know.

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Qubex
Qubex
9 years ago

Admittedly the Sony security breach was very serious. I made an assumed observation, right at the start of this whole mess, that the breach seemed to have been a far deeper intrusion than one could have expected, and it turned out to be so; with the attack vector coming from Amazon Cloud server infrastructure.

Interestingly, whilst Sony was heavily critised, they did do their level best under the circumstances. I can only imagine the pressure of those working around the clock to get the system back up and running. I wouldn't be surprised if they had "shift" like work hours, with one team coming in, and the next team following on and taking over from the first team. I would not have liked to being present under that pressure.

The Welcome Back programme will go some way to appease the masses I would think; ultimately though, the incident will stick in peoples minds to some extent. The addage though that the passing of time heals everything may well prove true, in that people, once satisfied that they are back online and playing to their hearts content, will forgive and forget. Some won't, but the majority will.

Weather the network security breach, subsequent downtime and overall handling of the situation by Sony will effect peoples purchasing decisions when it comes to the PS4; we will have to wait and see… and weather or not there has been true long term damage to Sony's reputation and business…

Personally, i feel long term damage will not be such an issue, I think the forgive and forget addage will be stronger in this case… why? Because people love their gaming, and in the end it is about the games and nothing else… and PsxExtreme of course 🙂

Q!

"play.experience.enjoy"


Last edited by Qubex on 5/17/2011 9:51:56 PM

TheHighlander
TheHighlander
9 years ago

Indeed. The attack was very deep. The use of the Amazon cloud suggests some fairly intensive brute force attacks, or decryption attacks, possibly attacking something like the RSA SecureID remote access security tags. I do think that Sony has been treated extremely poorly by the tech and gaming media, and by many gamers. As much as I will accept that Sony – like any network operator – has a certain duty of care. I also know that security is fundamentally flawed as soon as you allow anything outside your network to connect to it. So something like PSN is inherently difficult to properly secure. If you research network security in general and other such attacks from the last few years, you'll quickly find that Sony really has handled this attack quite well. Whatever the flaws were in their network, how Sony dealt with it after the attack was detected was exemplary.

Qubex
Qubex
9 years ago

Indeed Highlander, considering the circumstances, they have done the best they can. When the PSP2 gets released it will go some way to get peoples minds off this particular issue. NGP looks so impressive people will be happy to start playing with it and start enjoying this new technology. Besides the AAA games coming out for the PS3, and the action about to get going on the NGP, people in general will not be overly concerned.

One can't diminish a security breach though, especially if it amounted to huge amounts of fraud. Interestingly enough, this whole story seemed to have gotten the Obama administration on their feet, with a release of a cyber-spastic white paper, about how to protect the realms of cyberspace in the future and how governments and countries internationally should sign up to some sort of security standard across the board.

This will get the internet greens all riled up… the whole "internet freedom" stance will come to ahead… wouldn't be surprised if there are some peaceful protests about it eventually…

Nonetheless, let's not lose the focus… it is all about protecting the consumer and saving the corporations… either way it will be a tug-o-war between the "freedom fighters" and the "law makers"…

I have a pretty good guess who will win this battle, do you?

Q!

"play.experience.enjoy"

totozero18
totozero18
9 years ago

Not quite sure on how this would affect PS4 sales, after all generational leaps are always for the better, remember online gaming on PS2? and before it, remember parallel ports on PS1?

We moved on from splitscreen multiplayer, to some online servers for certain videogames, to everything that PSN entails.
I tend to think this will only get better, security measurements included…

TheHighlander
TheHighlander
9 years ago

Qubex,

No one will win because there will be an ever increasing arms race between hackers and the hacked. I do anticipate that things will become better though. Systems will become more difficult to attack, and the legal system will more closely focus on cyber-crime. New encryption products based on individualized encryption specific to each consumer will further complicate hacking efforts. In the end I think there will be something of a stand off. With a slight edge going to the hackers. That said, it will be safer for consumers – I think.

kraygen
kraygen
9 years ago

Considering the size of the network and all that it entails, a few weeks of downtime after a serious professional hack doesn't seem like much time at all.

I may not know all the ins and outs of programming such a massive network, but I know that the more complicated a structure is, the more complicated it is to fix.

TheHighlander
TheHighlander
9 years ago

I sort of agree with Mr Stringer's assessment. Although most gamers would consider the outage a long one, considering all the work I know had to have been done in terms of investigation, re-planning, redesigning, re-securing, relocating, rebuilding, restoring, building a firmware for the restart, and above all testing, testing and more testing. You can't even start any of that until the investigation is complete and you know how to secure things. Not only that, but the team received a set back when the SOE attack was discovered about half way through the process and many things had to be redone to account for the lessons learned analyzing that attack. To go from a total outage amidst an all out attack on your network, to restoring the primary service to the public in 24 days is really a good job by all concerned.

I think that in the short term this attack will be an issue, but long term it won't be. Although many US based tech and gaming sites will hold onto it like a treasure and will trot it out anytime they feel like being negative about the PlayStation brand or Sony.

Beamboom
Beamboom
9 years ago

The problem here is not the aftermath of the attack. What had to be done had to be done, and noone doubts that Sony worked their asses off to get things in place again. The core problem here is the state of affair *prior* to the attack, causing the amount of damage that then had to be repaired.

I'm pretty sure more the board will conclude that "it's better to be prepared than repaired".

TheHighlander
TheHighlander
9 years ago

Perhaps, but we don't really know how the attack was conducted. Since the attackers apparently made use of Amazon's cloud computing service, they may have had considerable computing resource available during the attack which suggests that the attack was not a simple one based on attacking a simple known vulnerability on a web server to gain access inside the PSN perimeter. Abuse of that service as an attack vector suggests to me that they were defeating some relatively sophisticated entry controls, such as a VPN gateway with a security token of some kind. If the security was as bad as some suggest, then why would you launch your attack from Amazon's cloud? It would be safer to hide behind proxies than create and pay for an account using fake information and stolen card numbers that can be investigated and traced.

BikerSaint
BikerSaint
9 years ago

Regardless of what security Sony had in place, 100% full blame & hate should go to the hackers.

The hackers caused us all 3 weeks of pain, not Sony.

Bottom line is, if the hackers hadn't hit Sony, it wouldn't have happened.

And…..if any of these a$$hat's are caught, every gamer who lives near their trials owes it to Sony & the whole wide gaming world to flood those courtrooms & demand the highest prison sentences & fines ever given out.

If any are found in my area, I'll be there staring them down in court, quick, fast & in a motherflocking hurry.

RadioHeader
RadioHeader
9 years ago

That's a very pretty avatar Biker, and a very hateful view of the hackers. I approve of both 🙂

BikerSaint
BikerSaint
9 years ago

RadioHeader,
Thanks!

My new avatar is in honor of me now dating my late Phat Princess's much younger sister(don't worry, she's legal).

She's a really looker too, a sweet slim 320, all wrapped in black satin(finish)& came over all bundled in a "Move" Sports championship oh-la-la package.


Last edited by BikerSaint on 5/18/2011 3:13:56 PM

RadioHeader
RadioHeader
9 years ago

She sounds lovely, but if you call 320 "slim" I'd hate to see your idea of a Big girl. I wish you two all the best anyways 🙂

TheHighlander
TheHighlander
9 years ago

Nice Biker. I like that younger sister thing…. 😉

As it happens, my launch baby died last night. We're still mourning her loss. I tried through the night to revive her, but even though the disc was willing, the motherboard was not. Rather than send her away, only to receive a facsimile in replacement, we have decided to keep our loved one in a place of honor.

We're now in the market to replace her with one of those lighter, cooler girls with the slim figure and smooth satin exterior.

If the wonderful people at Sony could actually return the same system to me, repaired, I would send my dearly departed system to them for their TLC, but since thy can't, she will remain home.

BikerSaint
BikerSaint
9 years ago

RadioHeader,

Well, I just fed her "The Breakfast of(Sports) Champions this morning, & she's actually slimmed down a much more sensual, playful, weight.

Nothing's too good for my new honey(barring that crude foulmouthed "Rouge Warrior", of course).

Oh wait, she's beckoning me to come pleasure that hot on button of hers……..

See ya, I'm gone!

BikerSaint
BikerSaint
9 years ago

Highlander,

Have you checked out Gophermods?

They do the blinking red light for $69.99 & the YLOD for $139.00, and they don't delete anything on your HD.

That's the place my 60 Phat Princess was in transit to be repaired, until the USPS Gorilla Division smashed it beyond repair before they could repair it.

FYI, now, I can't vouch for their repairs obviously, but they still went ahead with the original repair just to see if they could've salvaged my baby, but to no avail, the motherboard's A/V was ruined.

But I will say this much for them, they didn't charge me for their repair work at all, except for $12 to Fed-Ex it back to me.
Plus they were great with all their communications with me during, and after my PS3 was already back in my hands. And you can get added warranty too, & they do other gaming console & phones too.

If you decide to send it out through them(like I should have done in the 1st place), you can get the Fed-Ex shipping label right from them.

Anyway, here's their website if you'd like to check them out at least….

http://www.gophermods.com/


Last edited by BikerSaint on 5/18/2011 7:51:42 PM

BikerSaint
BikerSaint
9 years ago

Highlander,

I forgot to mention(& too late to edit), that you also get "your very own same PS3 right back", that you send them.

Plus they have quick 24 to 48 hour turn-around time & they keep you posted throughout.

TheHighlander
TheHighlander
9 years ago

Biker, I may well give them a go. Though I will FedEx the unit to them, after reading your experience with USPS, I don't trust them no further than I can comfortably spit a dead rat.

totozero18
totozero18
9 years ago

@ Highlander: I'm very sorry to hear that, glad to hear I'm not the only one keeping it's beloved ones, I have a special place for my fatty (PS2) too.
Hang in there man!

TheHighlander
TheHighlander
9 years ago

Indeed! My original fatty PS2 continues to work – on occasion, although it has been on light duty ever since the PS3 arrived and we got a PS2 slim for my son to play (didn't want my beloved original to get hurt…).

shadowpal2
shadowpal2
9 years ago

You know it's fantastic that PSN is back and all that. And it's even more fantastic Hirai kept his cool and stuff to bring back PSN as soon as possible…but…I'm just hoping that they can bring THOSE TO JUSTICE AS SOON AS POSSIBLE.

I WANT THEM DEAD SCARED DURING THE DEPOSITIONING. DEAD F***ING SCARED.

sinister nero
sinister nero
9 years ago

Kaz Hirai for president of united states.

RadioHeader
RadioHeader
9 years ago

…and the United Kingdom! Let's crank this special relationship up a notch – a relationship built around Playstation!!

ftw

maxpontiac
maxpontiac
9 years ago

Couldn't be any worse then the one we have already!!

BikerSaint
BikerSaint
9 years ago

MaxPontiac,

AMEN TO THAT!

"No 4 more years"!!!

pillz81
pillz81
9 years ago

"Couldn't be any worse then the one we have already!!"
AND the one before.

Naztycuts
Naztycuts
9 years ago

Outage? What outage? lol I can play with my friends again so this is all water under the bridge. I'm glad they handled it so well. I do hope nothing bad comes from the information lost, but so far so good right?

Excelsior1
Excelsior1
9 years ago

it's hard to say how much long term damage was to done to sony but i suspect that there was some. that was probably the biggest data breach in gaming history. people are not going to forget it quickly. one thing i was surprised by was the number of people complaining about the selection of games in the welcome back program. people saying they already have them all. there still seems to be some bitterness out there.

as for how poorly sony was treated by overall tech and gaming media…i don't know. they did seem to get caught with their pants down. the general opinion many have is that sony did not have very good security and was a little slow to respond. i actually feel that way as well, but i'm ready to move past this.

i agree with qubex that most things can be healed over time. the only thing that worries me is that it's so hard to change negative impressions of companies once they have been made. sony needs to be vigilant, and watch the network closely. another outage would test the loyalty of even the most hardcore sony fan.

long live sony and psn. thrilled the network is back.


Last edited by Excelsior1 on 5/18/2011 2:54:32 AM

Beamboom
Beamboom
9 years ago

So, basically what's said here is that the corporation itself think they themselves has done a very good job. LOL… Excuse moi, but that means *nothing*.

What would be interesting to read is the external security experts' verdict. Something we never will see, of course.


Last edited by Beamboom on 5/18/2011 3:10:00 AM

Excelsior1
Excelsior1
9 years ago

i would agree with that. i know it might not be a popular opinion around here, but i think it's a real stretch to say they did a good job. they didn't do a real good job of crisis management or controlling the message in my opinion. again, i think the silence game they played at first really backfired on them and made them look like they wern't on top of the siuation. another damaging blow was when mr spatford testified they were running without firewalls or updated servers. that's been disputed, but sony should've knocked that story down more forcefully if it were not true. that headline ran for days on every gaming and tech site out there.

one thing i've noticed is player counts on kz3 are down and i've lost contact with 7 of my friends. 4 of them were fellow kz3 clan members. where'd they all go? i'm hoping it's either they don't know psn is up or maybe they are having trouble with password resets.


Last edited by Excelsior1 on 5/18/2011 7:41:06 AM

maxpontiac
maxpontiac
9 years ago

People need to remember that the US Government gets hacked frequently (for example).

It's due to the fact the US Government has a big target on their back, and the same applies to Sony.

If people leave the PSN because of what happened, they better move themselves out in the middle of nowhere and live off the grid.

TheHighlander
TheHighlander
9 years ago

Excelsior

The silence you attribute to Sony is called having to wait to determine what has happened and what has been compromised. Go do some research please, before you continue in the ritual sacrifice of the scaped goat.

When a large network or system is attacked, it takes days, if not weeks to determine what happened and what was accessed/stolen and how it was done. It's usual for an organization to report such an attack months after the intrusion, not days after. The reason being that it takes time to gather all the forensic evidence from the systems and analyze it.

Sony came out within 48 hours of the network being taken down and said that they had been attacked. 4 days later they had enough information to make a meaningful statement to customers about the attack. Sony engaged multiple third parties and law enforcement to investigate this attack. Even if they contacted those organizations on the 20th, it would have been the 21st/22nd before their people were on the ground gathering evidence from the systems, and several days before preliminary findings were available.

I really do not understand what is so bloody hard to understand here. Sony cannot give you information that the do not have. For them to make any definite statement about the nature of the attack before the preliminary findings of the forensic investigation were available to them would have been grossly irresponsible – to say the least. You think that silence was uncomfortable for customers? Put yourself in Sony's shoes.

Sony announced to the world on the 22nd of April that they took PSN down because of an external intrusion. The Internet rumor mill was already moving at warp speed, anything Sony said would be twisted and held against them in the court of Internet Law, so they had to be sure of what they were saying. That is why they waited for the analysis. Doing anything else would truly have been irresponsible.

</rant>


Last edited by TheHighlander on 5/18/2011 10:22:22 AM

pillz81
pillz81
9 years ago

Amen to that, Highlander.


Last edited by pillz81 on 5/18/2011 4:19:11 PM

___________
___________
9 years ago

all due respect, but this guys nuts!

PAKINIPS
PAKINIPS
9 years ago

Irony

TheHighlander
TheHighlander
9 years ago

Since you mention the impact of this PSN outage on gamers becoming dual console gamers, and that you moved away from the 360, I'll mention this news I just found…Microsoft announced today that 360s made in 2005 and 2006 are incompatible with an upcoming mandatory firmware update that alters the DVD format used, and increases the DRM on the discs. So those old console have to be replaced. Sounds like a major buy back of consoles….

BikerSaint
BikerSaint
9 years ago

Ps3onlygamer,

Wrong!

As a gamer & also a avid gaming collector, I own 35 consoles & hand-helds & and 2102 games(so far), and I play them all.
Each one has it's own unique plus & minus's, but every single one of them has some enjoyable games or exclusives.

If you are truly a gamer, you'll play whatever game on whatever system.

Now with that said, my systems of choice are my Playstation 3, My PS2, My PSP's, my Dreamcast, my Panasonic 3DO, and…..my Intellivision.

(And I'm still waiting to re-buy another old Colecovision that I had way back when)

TheHighlander
TheHighlander
9 years ago

Intellivision was a brilliant little system.

pillz81
pillz81
9 years ago

"If you are truly a gamer, you'll play whatever game on whatever system."

Dude. Not cool.

BikerSaint
BikerSaint
9 years ago

pillz81,

OK………Wait, WHAT??????

How can you be a true gamer if you're always limiting yourself to just a few games, plus only on 1 console too???

I'm 58 & have been gaming from the beginning, so maybe you can't relate to where I'm coming from, but I'll try.

While it's certainly your choice if you only want to game on one system, that just means that you've just limited yourself to a few games, in a whole vast universe of games out there.

IMO, if you are a true gamer, you "WILL" play games because they are there to play, not just because you're limiting yourself to only 1 console.

Now don't get me wrong, IMO there's NO better console than the PS3, & I hate much about my 250 GB COD-MW2 skinned Elite Deluxe 360……

"BUT"…..there ARE exclusive games to that system(no matter how few), that you'll never get to play, & just because of linear thinking.

Any the very same thing goes with every other system's games down the line, from the GC, to the Saturn, to the Atari Jaguar, to the 2600, to the Commodore, to the Tandy & Texas Instruments computers, and even to the old Vetrex & Telstar Alpha, etc, etc.

"I game on anything & everything"


Last edited by BikerSaint on 5/18/2011 8:29:37 PM

SoulController
SoulController
9 years ago

Considering the internet is the new wild west, Sony handled this very well. Certain media outlets on the other hand need to grow up! And we can add some games to that bunch as well. I understand these guys need hits on their site but how do they expect the gaming industry to get the proper respect it deserves. I'm mean jeez, it makes more money than the movie industry!

Rant done. Lol

SoulController
SoulController
9 years ago

**gamers

LegendaryWolfeh
LegendaryWolfeh
9 years ago

So…apparently PSN has been 'hacked' again already. That's the headlines everyone now but it's not really a hack..it's pretty much an exploit of your password retrieval on the website (the console stuff is fine) so they had to shut it down ._. so now if you didn't already change your pass, you're SOL

TheHighlander
TheHighlander
9 years ago

Yes….a website exploit allows the password reset procedure to be hijacked. I haven't used that website, but I can't help wondering whether the exploit was really a threat. When you reset a password via a website like that, it's normal that an email with the new one time use password is sent to the registered email account so that the user can then enter the one time use password at long and go through the normal password change process again then.

I haven't used the password rest website myself, so I can't confirm exactly how it operates. However if it operates in the same way as every other password reset does, an attacker would have to have access to the registered email account as well as the DOB information to force the reset, and receive the one-time use password. However, if the system doesn't operate in that manner, or the attackers have access to the email addresses, it's possible that the exploit could yield victims.

Either way, better safe than sorry I guess.

However, let's not jump on the PSN has been hacked theme again, it hasn't. Sony will have to come up with some other way to perform password resets for nonPS3 users now. I'm guessing their call center is about the get very busy…

The Doom
The Doom
9 years ago

That hasn't stopped other sites from saying that the network itself was hacked again. Some make it sound like the service is down and it's not. I really don't get what's the attitude against Sony, even before the outage. Whenever PS3 sales are announced, sites says they are numbers shipped (and the 360 never had that problem).

TheHighlander
TheHighlander
9 years ago

Doom,

Interstingly, MS is going to replace a % of Xbox360s for free because a new firmware update (mandatory) is incompatible with them. Apparently systems made in 2005/2006 (however many are still kicking that is) are affected. Do I detect even more inflated shipped numbers to come?

Fane1024
Fane1024
9 years ago

The good news for M$ is that everyone has already replaced those systems…and the replacement systems…by now.

Douchebaguette
Douchebaguette
9 years ago

"If anything happened in this period that was positive, Kaz demonstrated coolness and leadership and reliability absent of disagreement and dissidence that was very impressive."

As always =].

———————————————————————————————-

Right, gonna go abit off topic now. This may not be related to the article but after going on it for the first time since 2009 [free downloads: decided to check it out after the previous incident] I have to mention this:

I really don't understand why they didn't decide to make PS Home the mandatory interface for PSN. It's absolutely shocking how better it is.

Began by me noticing how fast the download was compared to last time, and how smoother the design looked. Then the shortcut interface [Navigator] popped up. I was instantly intrigued to not only find how the layout is similiar to the much laggier XMB, but also how colourful and perfectly balanced it was. Thoughts appeared in my mind as to how awesome it could of been if this was PSN. This is what I was actually expeting before it even released.

After shuffling through the warbrobe, I spawned within the apartment before eyehumping the outside view, went out into the open square [which again has a much faster download time than before] and forced my friend to redownload Home. I then proceeded to invite him into the same server, to be surprised at how damn fine and clean the shortcut pad interface was. The friends list was a single friends list, not some mesh up with a spinning cinder of circles with no feeling of user-friendliness. Every feature, for instance in 'personal' was branched and tabbed into specific and tidy elements. This goes on with that sleek list, from creating groups to clubs, game launching, download queues to settings for editing the smallest feature. I seriously bet private chat would be achievable with Home.

^So the paragraph above was for those who like the quick and simple layout so they can get on with the playing of the games. But if there are those that demand an experience off of the console's affection alone, then Home is beyond enough to keep everyone satisfied, especially with the current amount of free downloads. There's endless confetti and so many different forms of entertainment. My friend didn't know what he downloaded and ended up going through a bizzare tour of entering games in and out. Users dress in funny costumes, there are ultramodern structure concepts and there's always a game of pool or chess to play.

All of this – The store could of been the actual PS Store, the cinema could of been the Video department, the TV and console within your apartment could of been the portal to playing the current inserted disc [funnily enough you can actually enter titles straight from Home interface anyway], PSN avatars would of existed, and the network would of been more social than ever. I know I'm nitpicking, but there so many things in Home that could easily be melded and tweaked with PSN to make something that would of thwarted XBL. Especially for free.

/rant

Fane1024
Fane1024
9 years ago

The store in Home is brutal compared to the PSN store. It's about the only aspect that still needs an overhaul.

I can't say I want Home to replace the XMB, though.

I would like to see each game disc create a temporary icon on the XMB to launch directly into that game's Home space.


Last edited by Fane1024 on 5/20/2011 2:50:15 AM

Ultimateps3king
Ultimateps3king
9 years ago

Did anyone hear that the psn got hacked again but this time they are using your email and dateof births to change your password. Just wondering if it's a rumor or not bc the posts are all only like 30 mins old. Would like to know thx