We never see press releases on a Saturday night. …but when Sony said they were working around the clock, they probably meant it.
Today, Sony Corporation and Sony Computer Entertainment have announced that Sony Network Entertainment International (SNEI) will begin a phased restoration by region of PlayStation Network and Qriocity Services. This will begin in the Americas, Europe, Australia, New Zealand and the Middle East.
The first phase of the restoration will include the following:
Sony has also noted increased security measures "that strengthen safeguards against unauthorized activity, and provide consumers with greater protection of their personal information." This includes "considerable enhancements to the data security," more software monitoring and penetration and vulnerability testing, and higher levels of encryption and additional firewalls. Said Kazuo Hirai, Executive Deputy President of Sony Corporation:
"I'd like to send my sincere regret for the inconvenience this incident has caused you, and want to thank you all for the kind patience you've shown as we worked through the restoration process. I can't thank you enough for your patience and support during this time. We know even the most loyal customers have been frustrated by this process and are anxious to use their Sony products and services again. We are taking aggressive action at all levels to address the concerns that were raised by this incident, and are making consumer data protection a full-time, company wide commitment."
Please view Hirai's full announcement at the PlayStation Blog .
As another step, Fumiaki Sakai, president of Sony Global Solutions, Inc., has been appointed acting Chief Information Security Officer of SNEI. He will "work to further reinforce overall information security across the company's network infrastructure." As for the return of the Network, Hirai wanted to stress they they "did not rush" to bring it back; they aggressively tested the enhanced security measures beforehand. Finished Hirai:
"We want to assure our customers that their personal information is being protected with some of the best security technologies available today, so that everyone can feel comfortable enjoying all that PlayStation Network and Qriocity services have to offer."
Phased restoration will be announced for Japan and other Asian countries "in due course. Overall, Sony expects to have all services fully restored by the end of May 2011.