For the record, I don't ever ask anyone in Best Buy anything. But maybe others will have more incentive to approach employees in the video game section.
The retailer has revealed that they're "looking to establish dedicated sales counters and staff" specifically for games. They're saying this is part of their "drive toward number one industry position," and they intend to fill their stores with "dedicated, informed, and engaged employees focused only on gaming." So by the end of the year, you should be able to go to a special game-specific desk and get your questions answered…correctly. Basically, Best Buy wants to hire the same people who end up in GameStop, although we all know that can be a bit of a crap-shoot. Most hardcore gamers just say, "yeah, I know what I want," but we have to remember that times have changed; the casual gamers dominate the market, and they have plenty of questions.
Will you be more likely to get your games at Best Buy once this change occurs?