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Sony Loses PlayStation Store Refund Policy Lawsuit

Sony fought the law and the law won. Now, Sony has to fork over $3.5 million AUD over its PlayStation Store refund policy. Sony was caught making “false and misleading representations on its website and in dealings with Australian consumers.”

In the update provided by the Australian Competition and Consumer Commission, they detail how Sony is to pay a fine of $3.5 million AUD ( about $2.4 million USD).

Last year, the ACCC took Sony to court. They were doing this because of the PlayStation Store refund policy, which seemed to breach consumer rights laws. When reached out by four consumers having trouble with faulty games, they told them they couldn’t provide a refund if the game was downloaded or purchased more than 14 days ago.

That idea didn’t sit well and for the last year, Sony’s been in a legal battle leading up to this evident defeat. ACCC chairman, Rod Sims, noted that it doesn’t matter where you are based, if you’re selling in Australia, you need to follow their laws, too.

“No matter where in the world a company has its headquarters, if it is selling to Australian consumers, the Australian Consumer Law applies.”

What do you think?

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3 years ago

This is good medicine for Sony.

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