…didn't EA say the same thing about Battlefield 4 ?
The anticipated PlayStation 4 exclusive Driveclub had a rocky launch but PlayStation Europe boss Jim Ryan tells MCV that in fact, the problems haven't damaged Sony's reputation.
He says gamers understand that in a "more technically complicated" world, mistakes can happen. That being said, he is apologetic:
"We have to acknowledge that there have been problems and we're really sorry to anyone who has suffered from those issues. They shouldn't happen. But in a world that's becoming more and more technically complicated, it's getting harder to deliver stuff. That's not an excuse, because you shouldn't really launch a game before it's ready. And clearly we've made mistakes and we apologize for that."
As for whether or not the Driveclub issues have slowed the PS4's momentum, and as far as Sony's reputation is concerned, Ryan said:
"Has it dampened our momentum? No. Has it damaged our reputation? I don't think so. People understand that mistakes do get made so as long as you apologize and make them right. That's the main thing."
Driveclub launched with plenty of technical difficulties and developer Evolution Studios even had to take it offline for a while. It is mostly fixed now, though, which is in contrast to the aforementioned Battlefield 4 , which took many months to repair. Maybe it isn't a fair comparison but as Ryan added, if you make a mistake "you should fess up to it."
Related Game(s): Driveclub