Sony Computer Entertainment America Inc. (SCEA), in cooperation with the
U.S. Consumer Product Safety Commission (CPSC), announced today a
PlayStation 2 AC Adaptor Replacement Program. This is a voluntary recall
of certain AC adaptors shipped to market with slim-line PlayStation 2
consoles from October 2004 due to possible overheating. Replacement AC
adaptors will be provided at no charge to consumers.
An estimated 960,000 AC adaptors in the U.S. and Canada are included in the
replacement program. To date, there have been 38 reports of overheating AC
adaptors, including four reports of minor property damage, two reports of
minor burns and one report of a minor static shock.
Consumers with slim-line PlayStation 2 consoles purchased during or after
October 2004 with model numbers # SCPH 70012 and SCPH 70011 should
immediately unplug their AC adaptor and check to see if they have an
affected unit, or contact SCEA to determine if they are included in this
replacement program. The company will send consumers with affected AC
adaptors a free replacement. All affected adaptors have serial numbers that
start with "F3" with the following date codes: 2004.08, 2004.09, 2004.10,
2004.11, and 2004.12.
Consumers should call SCEA's customer service at 1-888-780-7690, Monday –
Saturday 6:00 a.m. – 8:00 p.m. PDT, and Sunday 7:00 a.m. – 6:30 p.m. PDT.
Consumers can also access customer support through the company's Web site at
www.us.playstation.com for additional information about the replacement
At SCEA and its affiliates around the world, the safety of our customers is
our top priority. Accordingly, we are conducting this voluntary recall as
part of our commitment to product safety and our responsibility to notify
our consumers when we believe that one of our products may pose a possible