So the PlayStation Network has been down for a couple days now and although that is troubling, it isn't half as troubling as Sony's silence.

Thus far, we've received only one brief official statement from Sony concerning this major problem, and that hasn't been altered or updated in any way yet. The post at the Blog even asks us to "stay tuned to this space for more details" but those details just haven't arrived. All we have are a few rumors concerning the cause; some say it's due to the issue in Japan while others blame the infamous hacking group, Anonymous (who have denied responsibility).

Therefore, we – and every last PSN user out there – know absolutely nothing.

While it's certainly true that a few days isn't the end of the world, few will view this scenario as a "no news is good news" situation. In fact, from the viewpoint of the astute video game consumer, no news is nothing but bad news when it comes to such problems. Sony should know that. And no matter how terrible the nightmare is, we deserve to know at least a little something about it. Even if we don't get it back for a week or more, it would be highly beneficial from a PR standpoint to inform the millions of PSN users around the globe.

Even a vague estimate would work wonders because as far as many are concerned, silence is the absolute worst philosophy right now. Sony has always been communicative in regards to their fans and therefore, those fans have come to expect an up-front statement and a continual string of updates. We don't need to know every last technical detail, but we certainly could use a longer, more detailed apology and a "here's where we're at" update. In short- Sony, you need to speak up and say something. Anything .

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TheCrazyMerc
TheCrazyMerc
9 years ago

Thumbs up if you want to get online on PSN already!

Killa Tequilla
Killa Tequilla
9 years ago

What really happened

"An external intrusion on our system has affected our PlayStation Network and Qriocity services. In order to conduct a thorough investigation and to verify the smooth and secure operation of our network services going forward, we turned off PlayStation Network & Qriocity services on the evening of Wednesday, April 20th. Providing quality entertainment services to our customers and partners is our utmost priority. We are doing all we can to resolve this situation quickly, and we once again thank you for your patience. We will continue to update you promptly as we have additional information to share."


Last edited by Killa Tequilla on 4/22/2011 10:04:46 PM

Dancemachine55
Dancemachine55
9 years ago

UPDATE!!!

Got this from IGN. Spokesperson from Sony has said that it IS an external intrusion (or hacker) who invaded the PSN and Qriosity services.

Sony maunually shut down the network on Wednesday night around 8pm as a means to secure PSN and perform a full investigation.

WorldEndsWithMe
WorldEndsWithMe
9 years ago

Your comment has revealed the xbots.

Danny007
Danny007
9 years ago

I hope this is just a plan to add cross game chat to the PS3

JMO_INDY
JMO_INDY
9 years ago

SMH… let it go… just let it go.

LittleBigMidget
LittleBigMidget
9 years ago

lmao

Dancemachine55
Dancemachine55
9 years ago

Even if Sony were to add cross-game chat, I doubt this would be the way they'd do it.

JMO_INDY
JMO_INDY
9 years ago

I think we as the consumer and loyal fan base has been more than vocal on this situation, I think we deserve a little answer or two on this as well; it's not fair to be kept in the dark. It's like if Facebook just went offline and a word was never spoken, you'd be shutting off a huge demographic of people, and yes I know the majority of you don't like the website but that's not my point. The point is, with a service this large, we deserve to know what is happening, especially if some of us are paying for a membership (PS+)

Though on the other hand I don't think it's right for us to get up in arms for a service that is free to all, and about a problem we know nothing about nor how to fix it. But that's just the problem isn't it, we know nothing.


Last edited by JMO_INDY on 4/22/2011 8:27:59 PM

DazeOfWar
DazeOfWar
9 years ago

It sucks but I'm not to worried about it. Sony does need to give us some more info as to what is going on. I really would like to play some Socom online. I also wanted to pick up a few more games from the PSN store.

The good thing about this is that I can actually work on some single player stuff I have on backlog. I'm almost finished with Uncharted 1 on crushing to earn my Platinum.

Hopefully we'll hear something soon.

DazeOfWar
DazeOfWar
9 years ago

Well just finished crushing. One new shining platinum trophy for me. Now onto something else.

Danny007
Danny007
9 years ago

By the way Ben, I like the picture selection you chose for this article.

BikerSaint
BikerSaint
9 years ago

Amen Ben!
And this couldn't come at a worse time, it's a holiday weekend when people will probably be home, along with the Home 1.5 update, Steam integration, Portal, Somcom 4, & Mortal Kombat that gamers want to get all over their MP modes.

Come on Sony, give the MP'ers some little morsel to chew on.

Dancemachine55
Dancemachine55
9 years ago

Agreed, bad timing. MK, Portal 2, Home 1.5 update, Infamous 2 beta, this is just the worst time for the PSN to go down.

And in saying that, I realise that for hackers, this would be the most opportunistic time to strike, right when the players want it most. A long weekend public holiday when lots of big releases come out.

Danny007
Danny007
9 years ago

This situation reminds me of when the power is out at my house during a storm and all I can think about is when it's going to turn back on.

LittleBigMidget
LittleBigMidget
9 years ago

Jeez, I REALLY wanted to play some King of the Hill MK with my friends. *Sigh* FIX IT SONY

Dancemachine55
Dancemachine55
9 years ago

Wow, two days now and still no word? That's not like Sony, something must've gone really wrong.

It's not the biggest deal for me since I have a 360 as well and most of my friends are on that, but I feel for those who are Playstation loyalists and only have a PS3. No online gaming, no friends access, that's gotta suck.

But you are completely right Ben, Sony should be offering quick blog updates at least every 12 hours or so, just to give us PSN subscribers something to go by. They usually do, so like I said, something really wrong must've happened and they don't want to let it slip out of embarassing themselves.

By staying silent, speculation turns to a common enemy. Thank goodness that enemy is Anonymous around here, and not Sony themselves.

Remember, for every minute the PSN is down, that's a substantial loss for the company, no purchases being made, no one accessing Home or playing online, no micro-transactions, I'm sure everyone at SCE are working around the clock just to get this back up again and running smoothly.

AND if this was the actions of someone at Anonymous, GO AWAY!! No one likes you or your actions or what you stand for. Sony had every right to sue Hotz for jailbreaking and distributing codes for the PS3. Sony made the removal of Other OS optional, so quit your whining!! You could still access the internet with Other OS, you just couldn't update the PSN, which is not a big deal if you're not gaming online!!!

I hope it does come back soon, if not for me, then for all the Playstation fans and sole PS3 console owners out there.

Also, a friendly reminder to all here at PSXextreme, avoid other sites like Kotaku, IGN or N4G, I assume the Xbots will be out in full force bagging the PS3 and the PSN relentlessly.

Lawless SXE
Lawless SXE
9 years ago

Even I'm left wondering about what this is all about, and I can't get PSN anyway. I mean, you'd think that Sony would say something, rather than leaving millions of loyal fans completely in the dark about a 'temporary' break to their services without forewarning. It just seems odd is all. Maybe something has gone horribly wrong with their PSN servers, and making all sorts of problems? I guess that there's not much else to do but wait and see what happens. In the meantime, catch up on the single player games and hope for the best. Though given this silence, I'd say that this outage could last far longer, and you had all better prepare for that eventuality. I mean, imagine the backlash if this sporadic connectivity went on for weeks, or longer. It could really hurt Sony's fanbase, not to mention sullying their name. That worries me.
Peace.

PorkChopGamer
PorkChopGamer
9 years ago

There's a hardcore Xbox fan that shops at my store. He loves comics so I can get past his undying devotion. So I was going on about the slow Drake-ification of Sony characters, nearly Cole McGrath, and especially with Socom 4's Cullen Gray (same syllables, same hair, almost the same voice)and and he says "I heard PSN was down. You get what you pay for." I said "I'm glad you haven't paid for your comics yet because you ain't getting any today."

I agree it would be very helpful for Sony to keep people up to date, but maybe it's something they can't break down into a 'T-minus 6 hours until we're back up' message. I do hope this is resolved soon for those hardcore MP people out there.

JMO_INDY
JMO_INDY
9 years ago

SONY or GTFO!!! haha nice!!!

Danny007
Danny007
9 years ago

Haha you tell him

Jawknee
Jawknee
9 years ago

I mentioned in the other thread that LIVE went down for 2 weeks in 2008. And they pay for it. Xbots sure do have selective memories.

WorldEndsWithMe
WorldEndsWithMe
9 years ago

lol, the store isn't selling to Xbots today in solidarity with PSN being down.

Fane1024
Fane1024
9 years ago

No soup for you!

(apologies for the old meme)

Eld
Eld
9 years ago

It is amazing how quickly we have become addicted to "online".

This doesn't affect me personally, but I agree there should be more frequent updates even if the news is bad.

Killa Tequilla
Killa Tequilla
9 years ago

8D

CrusaderForever
CrusaderForever
9 years ago

My prediction is that they are moving their datacenter away from a potential hot spot of radiation. I am sure they have many datacenters. However I highly doubt it's a hacker. Those types of holes are sown up quickly. This sounds like a major situation. Can't wait to hear more on this. Hang in there Sony we got your back!

Dancemachine55
Dancemachine55
9 years ago

Even if that were the case Crusader, it still doesn't explain why PSN is down worldwide. If anything, the Japanese PSN would be down for 2-3 days or it would be temporarily re-routed to another server in a nearby country or province.

For worldwide access of PSN to be down, it sounds more like hackers than anything else. A whole system crash based on a faulty server or Sony-caused incident sounds highly unlikely, but I could be wrong.

Beamboom
Beamboom
9 years ago

Doubtful, that would not require days of downtime, the two server clusters would just have overlapped eachother, hardly and downtime required at all.

This is something highly irregular, and not planned.


Last edited by Beamboom on 4/22/2011 9:23:21 PM

Jawknee
Jawknee
9 years ago

What Dancemachine said. The US and EU PSN servers are not dependent on Japan's servers. They operate independently.

MyWorstNightmar
MyWorstNightmar
9 years ago

Open your eyes people!!!

This is Gabe Newell's doing!!

It's been a setup from the start. His E3 grovelling, sucking up to Sony and PS3 owners, bringing Portal 2 to us, and Sony letting him bring his Trojan Horse (Steam) to the PSN!!!!

We've been had!!! Gabe is in Redmond, Wa. laughing his a$$ off right now! Aaaaaaarrgghhhhhh!!!!!!!

/s

Killa Tequilla
Killa Tequilla
9 years ago

?

WorldEndsWithMe
WorldEndsWithMe
9 years ago

lol nice theory, but Gabe is way too lazy to go through with the trouble.

frostface
frostface
9 years ago

They have been informing people, it's just that they don't have any info to share or want to share.

Playstation tweet a couple of hours ago:

"No new information to update you with I'm afraid. We'll post here over the weekend with any developments. blog.eu.playstation.com/"

They'll post over the weekend, which sounds like no end in sight as of yet.

Ben Dutka PSXE
Ben Dutka PSXE
9 years ago

Those aren't updates. Saying nothing doesn't qualify as an "update" in the eyes of consumers, I must say.

frostface
frostface
9 years ago

I agree completely. The part about posting over the weekend is the most unsettling part though. Sounds like they're planning for a long haul.

Dancemachine55
Dancemachine55
9 years ago

UPDATE!!! (again, just in case)

Got this from IGN. A spokesperson, Senior Director of Communications Patrick Seybold, has said that it IS an external intrusion (or hacker) who invaded the PSN and Qriosity services.

Sony maunually shut down the network on Wednesday night around 8pm as a means to secure PSN and perform a full investigation.

This means PSN was brought down by Sony so as the hacker could not affect gamers and/or accounts. Good move from a security standing point if you ask me.

frostface
frostface
9 years ago

Funny how this all seemed to happen on the same date as predicted in the Terminator movies. The PSN has now become self aware.

Dancemachine55
Dancemachine55
9 years ago

LMAO!!!

OMG, best post so far!! The PSN has become a self-aware entity and has shut itself down.

Maybe it's taking an oil bubble bath and sipping electrical glasses of Chardonney in the process. 😛

WorldEndsWithMe
WorldEndsWithMe
9 years ago

Freeeeaky.

BikerSaint
BikerSaint
9 years ago

The PSN's taking a time-out to suck all the electrical powers out of inFamous so they can destroy all those D-bag hacking Reapers, once & for all.

"Go all COLE on all their little whiny entitlement a$$es"!!!


Last edited by BikerSaint on 4/22/2011 11:03:27 PM

ffyfe7
ffyfe7
9 years ago

@ Eld

I believe one of the factors is that most games rely on online features to sustain replayability. It's like the more recent Call of Duty(s), the single player seems like an afterthought because a vast majority of their focus goes towards MP.

In the end this issue doesn't affect me personally as I am playing GT5 and MLB 11 The Show as of now but I do feel for those who are paying for PS+ or just want to go online. Even if Sony stated something along the lines of "Having difficulty fixing issue of…PSN will be down for approximatly…" it would at least inform PSN users.

Dancemachine55
Dancemachine55
9 years ago

Yeah, I'm not feeling it too bad either.

I'm playing through Red Dead Redemption again and finally about to start FF XIII.

Also getting through Mario Galaxy 2. And recently joined the Gears 3 multiplayer beta.

So yeah, I can be patient. Not so much a big deal for me.

TheAgingHipster
TheAgingHipster
9 years ago

Indeed.

BTW, stonking LOVE your avatar.

Killa Tequilla
Killa Tequilla
9 years ago

Whats with you people feeling sorry for PS+ users? In all the years I've had a Ps3, this is by far the most we've seen PSN down. Im sure either it's anonymous or something going down in Japan, or maybe they are having technical difficulties, perhaps they just want to refresh PSN. Doesnt matter, the point is everything breaks down sooner or later or it gets attacked & we all know this, but it's no reason to threaten Sony. They are trying to find out what "x" is in the problem. Just be calm people. Sony has provided us with an outstanding free-to-all service & they will keep doing so when they find "x". At the end of the day when they fix the problem you all will completely forget about it seconds after & carry on.

Mog
Mog
9 years ago

@dancemachine55. Im also in the middle of ff13. It is an awesome game though sometimes can be a drag since it is so linear. But i love it. I dont understand why it recieved so much hate.

InBlackestNight
InBlackestNight
9 years ago

Take this time to play one of the MANY glorious offline, single-player gems out there. You know…Play games the original way. I am personally so tired of online being shoved at us, I can't really be upset about this and Im a plus member. Some people can't live without online. Me…I love PSN but hate online gaming.

Jawknee
Jawknee
9 years ago

I've been managing without PSN. Been playing Portal 2's single player and will start Socom 4's campaign when I am done with Portal. This has also given me time to play my new Gibson SG. 🙂

Qubex
Qubex
9 years ago

Are you impressed with SOCOM in 3D?

Q!

"play.experience.enjoy"

Jawknee
Jawknee
9 years ago

I haven't played the retail copy yet but I was impressed with the beta in 3D. 🙂